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» Click here to Enter the UAE Customer Service STAR Awards

imgr Behavioural skills and attitude are extremely important. A wise man once said “Recruit for attitude and train for skills”. This has a good foundation in common sense for the interface between customers and customer facing employees. However it is possible to go far beyond the purely instinctive levels of people interaction and to use simple tools that help employees respond to the different behavioural needs of individual customers. This may be a bit tricky to apply effectively at the fleeting customer interface at locations such as a supermarket checkout but it does become increasingly important in areas where the purchase frequency intervals are quite long and the purchase value quite high. For example, automotive, property, hospitality, utilities, etc.

Public Sector Awards

Best Public Sector Complaint Management & Service Recovery

Open to the UAE public sector, this category will award a government department or ministry with recognition as having the best Complaint Management & Service Recovery Program. This program must have been active for a minimum of two consecutive months during the period of 1st January 2011 to 1st August 2012.

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Private Sector Awards

Best Private Sector Complaint Management & Service Recovery

Open to the UAE private sector, this category will award an organisation with recognition as having the best Complaint Management & Service Recovery Program. This program must have been active for a minimum of two consecutive months during the period of 1st January 2011 to 1st August 2012.

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Best Online Customer Support Service Provider Middle East

Open to all customer service teams within the UAE private sector, this award will go to a team of individuals who demonstrate exemplary teamwork in the field of customer service. This team will have proven team building and communication systems in place and be responsible for (but not limited to) all or some of the following: planning customer service strategies/action plans and standards, delivering these customer service standards and measuring customer service performance.

 
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