Customer Service Week STAR Awards
The Customer Service Week STAR Awards programme has been developed by The International Customer Service Institute (TICSI) to reward and recognise organisations, government departments and individuals delivering service excellence across the Middle East.
This awards program, held in conjunction with the Customer Service Week initiative, is free to nominate and the award winner will be announced during day-1 of the conference.
President and co-founder of TICSI, Philip Forrest, has identified within the key area of “People Performance”, four critical elements of service quality, all of which are necessary when attempting to achieve consistent customer service excellence. These skills are not just selling skills; they are additional, complementary skills that truly make service the most powerful business development and retention skill available.
The Customer Service Week STAR Award categories follow Philip’s four STAR elements which are
Skills and Knowledge, Teamwork, Awareness and Responsiveness
Skills & Knowledge
A total of four STAR Awards will be handed out to private and public sector individuals who have demonstrated the use of superior skills and knowledge in order to achieve excellence in customer service.
A total of two STAR Awards will be handed out to private and public sector customer service teams who demonstrated exemplary teamwork in the field of customer service through team building and communications systems.
Three STAR Awards will be handed out to private and public sector who demonstrate a heightened sense of awareness in terms of customer/citizen needs, as well as implementation of initiatives that exceed these needs.
Customer responsiveness is about being fast and being right. A total of two STAR Awards will be handed out to private and public sector organisations based on their ability to respond to citizen and customer needs