4th Annual Customer Service Week

30 September - 02 October, 2013

The Westin Dubai Mina Seyahi Beach Resort and Marina, Dubai, United Arab Emirates

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With so much invested, why do companies continue to fall short in meeting customer expectations?

  • 40% of organisations cite 'complexity' as the greatest barrier to improving multichannel customer experience, overtaking 'organisational structure' since 2010
  • Only 26% of companies have a well-developed strategy in place for improving customer experience
  • 89%of consumers began doing business with a competitor following a poor customer experience

6 Key Reasons to Attend

  • Learn how to effectively adapt to changes in digital communication to proactively receive customer feedback and data analytics from multiple platforms
  • Develop techniques and solutions to breakdown analytical feedback into large readable information so the most effective decisions are made to meet customer needs and wants
  • Understand how to evolve a business model internally to handle increasing public online feedback
  • Implement software that can better manage online customer feedback to take effective action to meet customer requirements
  • Develop strategies to encourage new lines of communication and receive more quality customer feedback
  • Grow and deepen loyalty relationships with sophisticated consumers in competitive markets

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2013 Speakers

 Saif Sultan Saif Al Abri
Saif Sultan Saif Al Abri
Manager Complaint Management Consumer
 Bassam Dourzi
Bassam Dourzi
Management Consultant and Projects Director, Contact Centres, CRM, and Customer Services
 Justin M Kenny
Justin M Kenny
Country Chief Operating Officer
HSBC Bank Middle East Limited
Ghazi AlRasheid
Senior Director Contact Center Operations

With multiple changes in the banking environment, which bank has it all figured out? Which bank set itself apart from the rest? be there to find out!

The 2013 Bank Benchmark Index Awards are created to reward the banks which value customer service and strive towards service excellence. The BBI has matured into one of the UAE's most anticipated reports in the industry and with the recent changes in the banking environment, several challenges are bound to present itself.

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Sponsors & Exhibitors
Silver Partner
UAE Exchange
2013 Event Partner
Ethos Consultancy
Associate Sponsor
Media Partners
Research Partner
Arab Advisor’s Group
Media Partner
Customer Service Manager
Chief Learning Officer Middle East
Capital Business

Official Supporter


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